1. Introduction

HVAC King (“we,” “our,” or “us”) operates the website https://azhvacking.com. This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Address, City, State, ZIP/Postal code
Property information relevant to HVAC services
Service history and maintenance records

Usage Data

We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

3. Use of Data

HVAC King uses the collected data for various purposes:

To provide and maintain our Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer support
To gather analysis or valuable information so that we can improve our Service
To monitor the usage of our Service
To detect, prevent and address technical issues
To provide you with news, special offers and general information about our services, unless you have opted not to receive such information

4. Data Storage and Transfer

Your information, including Personal Data, is stored on secure servers and may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. HVAC King will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

5. Disclosure of Data

HVAC King may disclose your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation
Protect and defend the rights or property of HVAC King
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of users of the Service or the public
Protect against legal liability

6. Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. We implement and maintain reasonable security measures appropriate to the nature of the personal information we collect, including SSL encryption on our website, secure server infrastructure, limited access to personal information to authorized personnel only, and regular security assessments.

7. Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Third-Party Service Providers Include:

Website Hosting: Vercel Inc.
Email Delivery: Resend for lead form notifications
Scheduling: Calendly for online appointment booking
Analytics: Vercel Analytics to monitor and analyze web traffic
Payment Processors: If you make payments through our website

8. Text Messaging and SMS Consent

By providing your phone number through our website forms, you consent to receive calls and text messages from HVAC King, including appointment reminders, service updates, and promotional offers. Message frequency varies. Standard data rates may apply. You may opt out at any time by replying “STOP” to any message or by contacting us at contact@azhvacking.com. We comply with the Telephone Consumer Protection Act (TCPA) and applicable regulations regarding commercial text messaging.

9. Cookies and Analytics

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

10. Children's Privacy

Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

11. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

Right to Access: You have the right to request copies of your personal data.
Right to Rectification: You have the right to request correction of any information you believe is inaccurate.
Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at contact@azhvacking.com or (520) 539-9822.

12. Do Not Track Signals

We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “Last Updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

14. Arizona-Specific Provisions

HVAC King complies with applicable Arizona data protection laws, including but not limited to Arizona Revised Statutes Title 44, Chapter 11 (Consumer Protection) and Arizona Data Breach Notification Law (ARS 18-551 et seq.). Arizona residents have the right to request disclosure of personal information collected, request deletion of personal information, and opt-out of sale of personal information. Note: HVAC King does not sell personal information.

15. HVAC Service-Specific Data Practices

Property Information Collection

When you request HVAC services, we may collect home square footage and age, existing HVAC system details, energy usage patterns (for efficiency recommendations), and previous service history.

Service Records Retention

We retain service records for 2 years for warranty purposes, 10 years for manufacturer warranty claims on major installations, and indefinitely for safety-related issues as required by industry standards.

Payment Information

Credit card information is processed through secure third-party processors and is not stored on our servers.

Emergency Contact Information

For emergency service requests, we may collect and temporarily store immediate contact information, property access details, and safety-related information about your HVAC system.

16. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: contact@azhvacking.com
By phone: (520) 539-9822